Privacy Policy
At Form Pilates, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, book a class, submit an enquiry or contact us.
Who We Are
Form Pilates
Unit 2, 26 The Regency
High Street
Rayleigh, Essex SS6 7FZ
United Kingdom
Email: hello@formpilatesessex.co.uk
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us.
What Information We Collect
We may collect personal information when you:
• Complete a contact form
• Book a class or session
• Purchase a membership, package or voucher
• Subscribe to our mailing list
• Contact us by email, phone or social media
This information may include:
• Full name
• Email address
• Phone number
• Address (where required)
• Emergency contact information
• Health or physical activity information relevant to participation in Pilates sessions
• Booking and attendance records
• Payment-related information (processed securely by third-party providers)
• Any additional information you choose to provide
We may also collect limited technical information such as:
• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics information
How We Use Your Information
We use your information to:
• Manage class bookings and appointments
• Provide Pilates services safely and effectively
• Respond to enquiries
• Communicate important booking and studio information
• Process payments and memberships
• Send updates, offers and studio news (where you have opted in)
• Improve our website and customer experience
• Maintain records of communication
• Meet legal, insurance and regulatory obligations
We will only use your personal data where we have a lawful basis to do so under applicable data protection laws.
Health Information
As part of providing safe Pilates instruction, we may ask you to provide information about injuries, medical conditions, pregnancy or other health-related matters relevant to exercise participation.
This information is treated confidentially and is used only to ensure your safety and to tailor sessions appropriately.
Contact Forms
If you submit an enquiry through our website, the information you provide will be used only to respond to your request, manage your booking enquiry or provide information about our services.
We do not sell, rent or share your personal information for marketing purposes.
If we do not continue with a booking or service, your information will only be kept for as long as reasonably necessary and will be securely deleted when no longer required.
Email Marketing
If you choose to subscribe to our mailing list, we may send you information about:
• New classes and schedules
• Beginner courses
• Studio updates
• Promotions and special offers
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Cookies & Analytics
Our website may use cookies to improve functionality and understand how visitors use the site.
Cookies may help us:
• Understand website traffic
• Improve user experience
• Monitor website performance
• Analyse visitor behaviour
You can disable cookies through your browser settings at any time.
If services such as Google Analytics, Wix Analytics or similar tools are used, anonymous visitor data may be collected.
How We Store Your Data
We take reasonable technical and organisational measures to keep your personal information secure.
Your information may be stored through secure systems including:
• Website form submissions
• Booking and scheduling platforms
• Email correspondence
• Membership and payment systems
• Secure website hosting providers
We retain personal data only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Sharing Your Data
We do not sell your personal data.
We may share limited information where necessary with trusted service providers, including:
• Website hosting providers
• Booking and scheduling software providers
• Payment processing providers
• Email marketing platforms
• Professional advisers and insurers
• Legal or regulatory authorities where required by law
Any third parties handling personal information on our behalf are expected to do so securely and in accordance with applicable data protection laws.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing activities
• Withdraw consent where applicable
• Request transfer of your data where appropriate
To exercise any of these rights, please contact: hello@formpilatesessex.co.uk
We will respond to requests without undue delay and within one month where required by data protection law.
Complaints Procedure
We take concerns about how we handle your personal information seriously.
If you have a complaint or concern about how your data has been used, please contact us first so we have the opportunity to understand the issue and try to resolve it.
You can make a complaint by contacting: hello@formpilatesessex.co.uk
We will acknowledge your complaint without undue delay and aim to provide a response within 30 days.
If your complaint requires further investigation and we are unable to provide a full response within this timeframe, we will explain the reason for the delay and keep you updated.
If you remain unhappy after contacting us, you have the right to raise your concern with the Information Commissioner’s Office (ICO).
Third-Party Links
Our website may contain links to external websites and platforms such as Instagram, Facebook, Apple App Store, Google Maps or other third-party services.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are generally intended for individuals aged 18 and over. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
Any updates will be posted on this page and will become effective immediately upon publication.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Form Pilates
Unit 2, 26 The Regency
High Street
Rayleigh, Essex SS6 7FZ
United Kingdom
Email: hello@formpilatesessex.co.uk